Lana
Returns
Because research materials are sensitive to handling and storage conditions, returns are limited to specific circumstances.
01
Damaged or incorrect shipments
If a shipment arrives damaged, or does not match what was ordered, contact us within seven days of delivery with the order number, batch number and photographs.
02
Opened or handled material
Materials that have been opened, reconstituted or stored outside the documented conditions cannot be returned, as their condition can no longer be established.
03
Resolution
Approved claims are resolved by replacement or refund of the affected items.